SABIC is a market leader in key products such as ethylene, ethylene glycol, methanol, MTBE and polyethylene. [11] Operations. SABIC underwent a business restructuring in October 2015, that saw the absorption of the commodity chemicals produced under theInnovativePlasticsSBU into the Chemicals and Polymers SBUs.
We are seeking a highly motivated and experienced Operations Manager to lead our technical team, streamline processes, and ensure top-notch service delivery.
Key Responsibilities
1. Team Leadership:
Lead, mentor, and develop a team of technical specialists.
Foster a collaborative, high-performance work environment with clear goals and regular feedback.
2. Service Delivery & Technical Operations:
Oversee the daily operations of IT support teams to ensure timely resolution of technical issues.
Monitor and analyze support metrics, identify trends, and implement corrective actions for improvement.
Ensure proper documentation of processes, issues, resolutions, and updates in the tracking system.
3. Process Optimization:
Identify and implement opportunities for automation and efficiency improvements in operations.
Lead initiatives to optimize workflows and enhance productivity through innovative solutions.
4. Compliance and Security:
Ensure compliance with industry regulations and data security standards.
Implement security protocols to safeguard sensitive client data.
Develop contingency plans to ensure business continuity and mitigate operational risks.
5. Technical Leadership:
Lead complex projects such as infrastructure upgrades, cloud migrations, and system implementations.
Collaborate with stakeholders to align technical solutions with business goals.
6. Technical Expertise:
Proficiency in cloud platforms (AWS, Azure, Snowflake) and cloud-native tools.
Strong knowledge of front-end technologies (e.g., React) and back-end development (e.g., Python).
Familiarity with DevOps practices, CI/CD pipelines, and containerization technologies (e.g., Docker, Kubernetes).
Hands-on experience with automation tools and Infrastructure as Code (IaC) frameworks.
Expertise in SaaS application deployment and managing network systems and monitoring tools.
Skills and Qualifications
Leadership & Team Management:Proven experience in mentoring and managing high-performing technical teams.
Cloud Expertise:Advanced knowledge of cloud platforms, automation tools, and cloud security best practices.
Full-Stack Knowledge:Proficiency in both front-end (React) and back-end (Python) development.
Customer-Focused:Ability to ensure SLA compliance and deliver exceptional customer experiences.
Problem Solving:Strong capability to identify risks, implement solutions, and ensure business continuity.
